Refund Policy

At İNODE TEKNOLOJİ LİMİTED ŞİRKETİ (Inode AI), we're committed to your satisfaction. If you're not completely satisfied with your purchase,

we're here to help. This policy outlines our refund process and conditions.

Eligibility for Refund

You may request a refund within 25 days of purchasing a model or credits on our platform under the following conditions:

  • Unused Credits: You have not used any of the purchased credits to execute projects.

  • Unopened Models: You have not downloaded or attempted to use the purchased model.

Non-Refundable Items

The following items are not eligible for a refund:

  • Credits used to execute projects.

  • Models that have been downloaded or attempted to be used.

  • Purchases made more than 25 days ago.

How to Request a Refund

To request a refund, please contact our support team at support@inode-ai.com within 25 days of your purchase. Please include the following information:

  • Your username.

  • Order number or transaction ID.

  • Reason for requesting a refund.

Refund Process

Upon receiving your request, we will review it and respond within 5 business days. If approved, the refund will be processed using the original payment method within 10 business days, if it meet our conditions and you have provided all needed information.

Important Notes

We reserve the right to deny refund requests if we believe you have violated our Terms of Service. Refund processing times may vary depending on your payment method or your country.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact our support team at support@inode-ai.com